Pre-conference workshop: Investigation skills for complaint handlers and ombudspeople

Tuesday 7 June 2022, 10.00 – 16.00

This interactive workshop will take participants through a ‘typical’ (and fictional!) student complaint, from its initial presentation to its resolution.  How do we set about investigating it?  What do we take into consideration?  Even if we don’t uphold the complaint, what can we learn from it for the future?

Free for ENOHE members (including refreshments and lunch)
Cost for non-members (to include refreshments and lunch) €45

Costs and booking arrangements

The conference fee is €200 for ENOHE members, €290 for non-members.  The conference fee includes conference materials, access to all conference rooms (including WIFI) during all conference days, refreshments during the conference breaks, daily lunch break, and the gala dinner on Thursday night.

The pre-conference day on Tuesday is free for ENOHE members and costs €45 for non-members.

Not yet a member?  For information on the benefits of joining ENOHE, including access to the discounted conference fee and much more, see here.

Hotel accommodation in Athens is busy during the summer months and early booking is recommended.  To help you find a hotel well connected to the conference venue, here is our information on the venue:

Venue: National Technical University of Athens (NTUA), Zografou Campus, Building of the Central Library

Address: Iroon Polytechniou 9, 15780 Zografos, Athens

Nearest metro station: Katechaki, blue line, no. 3

See Campus map here

Registration

To register for the pre-conference workshop and the conference, you will need to:

1. Pay your total registration amount via PayPal here
   (If you want to pay by bank transfer instead, you will need to send a request via the registration form below under step 2.)
2. Register for the conference here
3. Follow information updates on pre-conference day and conference days here

War in Ukraine

We follow the war in Ukraine carefully from day to day and will inform you if any changes need to be made to the conference due to this situation.

COVID-19 restrictions

follow Greece’s official COVID-19 travel information here.

We will also follow the COVID-19 situation from day to day and will inform you as soon as possible if we find that any restrictions are needed during the conference.