(Your email address will only be used for eventual follow-up questions regarding your questionnaire answers.)
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Giving advice
1
2
3
4
5
6
7
8
Acting as a counselor
1
2
3
4
5
6
7
8
Acting as an arbitrator*
1
2
3
4
5
6
7
8
Acting as a mediator**
1
2
3
4
5
6
7
8
Providing information to interested parties
1
2
3
4
5
6
7
8
Making binding decisions or adjudications***
1
2
3
4
5
6
7
8
Being an agent for change
1
2
3
4
5
6
7
8
Advocating on the behalf of a single party
1
2
3
4
5
6
7
8
*Arbitrator: An independent third party who makes a decision that resolves the dispute. In many cases the arbitrator’s decision is legally binding on both parties. **Mediator: An independent third party who helps parties with a dispute reach an agreement. The mediator is both independent and impartial. ***Adjudication: An independent third party considers the claims of both sides and makes a decision based on the information provided to them. The adjudication decisions are usually binding on the higher education institution but not the student.
* Mandate: An official order or commission to undertake a certain task.
123456
Independence
1
2
3
4
5
6
Resources
1
2
3
4
5
6
Access to students
1
2
3
4
5
6
Access to policy makers
1
2
3
4
5
6
Personal and professional development
1
2
3
4
5
6
Access to a network of ombuds colleagues
1
2
3
4
5
6
Please rank importance by using EACH number ONCE ONLY i.e. 6 = most challenging, 1 = least challenging