Thursday 15 May 2014

 

2014prog

Participative workshops – A

Chair: Jenna Brown, University of Denver, USA – “Developing and maintaining Ombudsman Skills”

Download – Slides (pdf) Workshop notes (pdf)

 

Participative workshops – B

Chair: Doris Kiendl-Wendner, University of Applied Sciences JOANNEUM, Graz, Austria, and Josef Leidenfrost, Austrian Student Ombudsman – “Conflict Management in Higher Education: from problems to solutions through empowerment

 

Friday 16 April 2014

 

Plenary – 1

Robert Behrens, OIA, UK – “Empowerment, Public Trust and the Ombudsman”

Download – Plenary Presentation (ppt)

 

Parallel Session – 1a: Empowering Ombudsmen

Spencer Boudreau, McGill University, Canada – “What I learned during my mandate as Ombudsperson for Students”

Download – Presentation (ppt)

 

Parallel Session – 1a: Empowering Ombudsmen

Tina Kaare, University of Copenhagen, Denmanrk – “The first Student Ambassador in Denmark: Why not “Student Ombudsperson” and why not sooner?”

Download – Presentation (pdf)

 

Parallel Session – 1b: Empowering Students

Jorge Ulises Carmona Tinoco, National Autonomous University of Mexico, Mexico – “Ombudsperson as a factor for empowering autonomy: a Latin American approach”

Download – Paper (pdf)

 

Parallel Session – 1b: Empowering Students

Patricia Begne, Universidad de Guanajuato, Mexico – “The University Ombuds Office: An element for Empowerment”

Download – Presentation (ppt)

 

Plenary Session: 2

Doug Yarn, GSU College of Law – “A Perspective on Organisational Conflict Management”

 

 

Parallel Session – 2a: Empowering Universities

Nora Farrell, Ryerson University, Canada – “The Power of Structural Impartiality”

Download – Presentation (ppt)

 

Parallel Session – 2a: Empowering Universities

Professor Cristina Riche, Universidade Federal do Rio de Janeiro, Brazil – “University Ombudsman: tool for social innovation” (not delivered)

Download – Presentation (Prezi)

 

Parallel Session – 2b: Empowering Ombudsmen

Ram Gidoomal, OIA Board, UK – “Governance that Empowers”

Download – Presentation (ppt)

 

Parallel Session – 2b: Empowering Ombudsmen

Steven du Crôs, OIA, UK – “Empowering consistency and learning from key resources”

Download – Presentation (pdf)

 

Parallel Session – 3a: Empowering Universities

Ewa Gmurzynska, University of Warsaw, Poland – “Benefits of dispute resolution in organisations. Example of the University of Warsaw”

Download – 

 

Parallel Session – 3a: Empowering Universities

Kristen Robillard, Concordia University, Canada – “Fifty years of Ombudsing in Canadian Colleges and Universities: reflections on the past and challenges for the future”

Download – Presentation (ppt)

 

Parallel Session – 3b: Empowering Students

Lies Poesiat, VU Universiteit Amsterdam, The Netherlands – “Difficult behaviour of students”

Download – Presentation (ppt)

 

Parallel Session – 3b: Empowering Students

Natalie Sharpe, University of Alberta, Canada – “Empowering Students for fairness, not advantage”

Download – Presentation (ppt)

Saturday 17 May 2014

 

Parallel Session – 4a: Empowering Students

Marta Elena Alonso de la Varga, Universidad de Leon, Spain, Josef Leidenfrost, Austrian Student Ombudsman, Austria – “Students and Money? Ombudsmen! Empowering Students”

Download – Presentation (ppt)

 

Parallel Session – 4a: Empowering Students

Jenna Brown, University of Denver, USA – “Funding in Higher Education and it’s impact on Students”

Download – Presentation (ppt) – Paper (word)

 

Parallel Session – 4b: Empowering Universities

Jean Grier, University of Edinburgh, UK – “Working within a new model complaint handling procedure”

Download – Presentation (ppt)

 

Parallel Session – 4b: Empowering Universities

Robert Behrens, OIA, UK – “Towards Early Resolution and a Good Practice Framework”

Download – Presentation (ppt)

 

Parallel Session – 5a: Empowering Ombudsmen

Anna Cybulko, University of Warsaw, Poland – “How to find, choose and appoint the correct person?”

Download – Presentation (ppt)

 

Parallel Session – 5a: Empowering Ombudsmen

Wolf Hertlein, Technische Universitat Darmstadt, Germany – “Self-empowerment for Ombudsmen: it depends on you”

Link – Presentation (prezi)

 

Parallel Session – 5b: Empowering Universities

Paul Herfs, Universiteit Utrecht – “Why should universities have ombudsmen for academic staff?”

Download – Presentation (ppt)

 

Parallel Session – 5b: Empowering Universities

Kathy Sherlock, University of Huddersfield, UK – “Managing rising complaints: concept, implementation and sustainability”

Download – Presentation (ppt)

 

http://prezi.com/4d5coavzovzx/university-ombudsman-tool-for-social-innovation-by-cristina-riche/